Refund Policy

At La Mer Dining, we carefully plan each private chef service according to the date, location, number of guests and menu requirements of your booking. Because our services involve advance planning, chef availability, ingredient preparation and travel arrangements, the following cancellation and refund terms apply.

Booking Deposit

A 20% deposit is required to confirm and secure your booking.

Your reservation is considered confirmed once the deposit has been received.

Cancellation More Than 48 Hours Before the Service

If you cancel your booking more than 48 hours before the scheduled service, you may be eligible to receive a refund of up to 75% of the deposit paid.

Any non-refundable expenses already incurred specifically for your booking may be deducted from the refundable amount.

Cancellation Within 48 Hours

Cancellations made within 48 hours of the scheduled service are non-refundable.

This applies because the chef's time, menu planning, ingredient purchases, preparation and other arrangements may already have been committed to your booking.

Changes to Your Booking

If you need to change the date, number of guests, location or menu, please contact us as soon as possible.

We will do our best to accommodate changes, subject to availability and any additional costs resulting from the requested changes.

Ingredient and Additional Costs

If ingredients, transportation, accommodation, equipment or other services have already been purchased or arranged specifically for your booking, these costs may be non-refundable.

Any such costs will be communicated to you where applicable.

No-Show

If the client or group does not arrive at the agreed location at the scheduled service time without prior notice, the booking will be considered a no-show and the payment will be non-refundable.

Cancellation by La Mer Dining

In the unlikely event that La Mer Dining is unable to provide the confirmed service due to circumstances within our control, we will offer an appropriate alternative or refund the amount paid for the affected service.

If a service becomes impossible due to circumstances beyond our reasonable control, such as extreme weather, natural disasters, government restrictions or other force majeure events, we will work with the client to find a reasonable alternative.

Refund Processing

Approved refunds will be processed using the original payment method where possible.

Processing times may vary depending on the payment provider or financial institution.

Questions

If you have any questions regarding our cancellation or refund policy, please contact us before making your booking.

By confirming a reservation with La Mer Dining, the client acknowledges and accepts the terms of this Refund Policy.